Welcome to Held by Jess. Through visiting our website, booking a service, or engaging with our content, you agree to the following Privacy Policy and Terms of Use. Please take a moment to read how we handle your information and what you can expect when working with us.

 

Your Privacy & Rights

Your privacy and trust are important to us. You have the right to have your personal and health information protected and handled with care.

• Confidentiality: Everything you share—whether through a booking form, consultation, or message—is kept private unless required by law or authorised by you.

• Respectful Consultations: All appointments, whether in person or virtual, are carried out with respect for your comfort and confidentiality.

• Secure Communication: Any health information you share is handled discreetly and securely.

 

Information We Collect

We may collect information such as:

• Your name, contact details, and address

• Pregnancy, birth, and general health information relevant to your care

• Details provided during bookings, forms, or consultations

 

Why We Collect Information

Your information helps us to:

• Provide pregnancy, birth, and postpartum education and support

• Manage bookings, communication, and follow-up care

• Meet professional, legal, and record-keeping obligations

All information is collected directly from you, with your consent, and stored securely.

 

How We Store and Protect Your Data

All personal details are stored securely—digitally (encrypted) or physically (locked). Access is restricted to authorised personnel only.
Our data management complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

 

Sharing of Information

Your personal information will not be shared without your consent, unless:​

• It is necessary to coordinate with another healthcare professional (with your permission)

 

Accessing or Updating Your Information

You may request to access or correct your personal details at any time by emailing
hello@heldbyjess.com.au.
We’ll respond promptly and in line with Australian privacy regulations.

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Cookies and Website Analytics

This website may use cookies or analytics tools to improve your browsing experience. These do not collect identifiable personal or health information and remain anonymous.

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Terms of Use

General Information

All information provided by Held by Jess is for educational purposes only and should not replace medical advice.
Always seek support from your healthcare provider for individual medical concerns. Where appropriate, we may suggest referrals to other professionals.

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Client Responsibilities

As a client, you agree that:

• All information you provide during bookings or consultations is true and accurate.

• Consultations may include discussion of physical techniques, positioning, or education (always with your consent).

• Any relevant medical conditions are disclosed before care is provided.

• You remain responsible for following up with your GP, midwife, or other healthcare providers as advised.

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Bookings, Cancellations & Refunds

For information on bookings, cancellations, and refunds, please refer to our Refund & Cancellation Policy.

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Copyright & Intellectual Property

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All handouts, downloads, and educational materials are the property of Held by Jess. These resources are for personal use only and may not be copied, shared, or distributed without written permission.

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Limitation of Liability

All care and guidance are provided in good faith. By engaging with Held by Jess, you agree:

• To use all information at your own discretion and risk.

• That you are responsible for your own wellbeing and that of your baby.

• To consult your healthcare provider before attempting physical techniques or exercises if you have concerns.

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Policy Updates

From time to time, this policy may be updated to reflect current practices. Continued use of the website or services indicates acceptance of any changes.

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Contact

If you have any questions or concerns about this policy, please contact:
hello@heldbyjess.com.au